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Privacy Policy

Clarendon Enterprise Centre Limited (“Clarendon”, “we” or “us”) are committed to protecting and respecting your privacy. This policy (together with our terms of use and any other documents referred to on it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

The Clarendon Office Group Limited, Clarendon Enterprise Centre Limited and Mortimer Facilities Management Limited, (together referred to as “Clarendon”, “we” or “us”) is committed to protecting and respecting your privacy. This policy (together with our terms of use and any other documents referred to) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

Information we may collect from you

We may collect and process the following data about you:

  • Information that you provide when filling in an enquiry form or when requesting addition to our newsletter mailing list at clarendonbc.co.uk(the “Website”). We may also ask you for information if you enter a competition, or if you report a problem with the Website.
  • If you contact us, we may keep a record of that correspondence.
  • If you purchase a product or service from us, you will be required to provide certain information (such as name and address) as well as financial information (such as bank details or credit card number). Financial information collected is used only to bill you for the products and services you have purchased.
  • We may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them.
  • Details of your visits to our site including, but not limited to, traffic data, location data, weblogs and other communication data, whether this is required for our own billing purposes or otherwise and the resources that you access.

Consent

In providing us with your contact details and other information, this will, in most cases, give your consent to use your personal data in accordance with this policy.  If we believe that the use of the information may include other uses not covered by this policy, we may specifically ask for your express consent.

What we do with the information?

We will use the information you supply for the purposes of contacting you to provide further information following an enquiry made by you.  We may also use your information to contact you with information about other Clarendon products and services, promotional materials or e-newsletters.  If you do not want to receive these promotional communications, you may unsubscribe at any time.

We may also use the information you provide in the following ways:

  • To ensure that content from the Website is presented in the most effective manner for you and for your computer.
  • To carry out our obligations arising from any contracts entered into between you and us.
  • To allow you to participate in interactive features of our service, when you choose to do so.
  • To notify you about changes to our services.

Sharing of information

Clarendon (and those people or companies employed by Clarendon who help make this Website, its content and its services) will process and use your personal information in order to respond to your feedback – like responding to problems, improving our services and gearing what we do to suit our requirements further.

Beyond this we will not share your information with any other company without your consent unless we are required to do so by law, if you have won a prize or if you have made a request for specific information. If you give us consent then we may share your information with our partners, subsidiaries or subsidiary companies in order that they can contact you with information, promotions, products, services, and offers that may be interesting to you. We will never sell your information to any other company.

Disclosure of your information

We may disclose your personal information to any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006.

We may disclose your personal information to third parties:

  • In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.
  • If Clarendon or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.
  • If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of useand other agreements; or to protect the rights, property, or safety of Clarendon, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

IP Addresses

We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration and to report aggregate information to our advertisers. This is statistical data about our users’ browsing actions and patterns and does not identify any individual.

Cookies

Like most websites, ours uses cookies to improve the way it shows you things, and to make access easier for you. Cookies are small files of letters or numbers that, with your permission, we put on your computer. Some stay on it for a while, others disappear the minute you close the browser.

Here are the three types of cookies we use to help improve your experience on our Website:

Session cookies are like a token which records things like pages viewed as you move through the Website, so you don’t keep getting asked about things you’ve already told us. Session cookies (and the information they record) are erased when you close your browser after a browsing session.

Tracking cookies help us remember your details and settings for when you come back to our website in the future, which means you get easier, faster access. They stay on your hard drive until you delete them or they expire. They have various expiry dates, up to two years.

Web analytics cookies help us learn what content is most helpful for our users. They count the number of visitors, and then look at how they like to move around the Website. This data helps us make your experience of the website much better because we’ll know the sort of things you look for and can make sure you find them easily.

No Personal Information Stored: Remember, our cookies don’t store information that can identify you, so no one will be able to use the information gathered by the cookies to contact you by phone, email or in any other way. Tracking is limited to the Website and never gets shared with anyone else. A full list of the cookies we use on the Website can be found at the end of this policy.

Blocking Cookies: You can block cookies – just activate the setting on your browser that allows you to refuse them.

Acceptance of cookies: If your browser is set to accept cookies, our system will issue them when you visit the Website.

Links to other websites

We may offer links to third party websites. However, we are not responsible for the content or information collection policies of third party websites. If you visit a third party website, we advise you to review their privacy and other policies. We do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to the third party websites.

Where we store your personal data

The data that we collect from you is held within the European Economic Area. It may also be processed by staff who work for us or for one of our suppliers. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy. All information you provide to us is stored on our secure servers.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

Access to Information

The Act gives you the right to:

  • Access your personal data
  • Request correction of your personal data
  • Request erasure of your personal data
  • Object to processing of your personal data
  • Request restriction of processing of your personal data

Your rights can be exercised in accordance with the Act. We may need to ask for proof of your identity to ensure it is appropriate to share the information. We will respond to you within 30 days of receipt of your request.

We want to make sure that the information we hold about you is accurate and up to date.  You may ask us to remove or amend information at any time.

Changes to our privacy policy

This policy may change from time to time in line with legislation or industry developments. Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail.

Contact

Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to:

The Data Handler
Clarendon Business Centres
Clifton House
10 Poole Hill
Bournemouth BH2 5PS

Alternatively, you can email [email protected], phone us on 01202 313600 or by using the ‘Contact Us’ page online.

WordPress

On login, wordpress uses the wordpress_[hash] cookie to store your authentication details. Its use is limited to the admin console area, /wp-admin/. After login, wordpress sets the wordpressloggedin_[hash] cookie, which indicates when you’re logged in, and who you are, for most interface use. WordPress also sets a few wp-settings-{time}-[UID] cookies. The number on the end is your individual user ID from the users database table. This is used to customize your view of admin interface, and possibly also the main site interface.

Non-Version-Specific Data The actual cookies contain hashed data, so you don’t have to worry about someone gleaning your username and password by reading the cookie data. A hash is the result of a specific mathematical formula applied to some input data (in this case your user name and password, respectively). It’s quite hard to reverse a hash (bordering on practical infeasibility with today’s computers). This means it is very difficult to take a hash and “unhash” it to find the original input data.

Cloudflare

__CFDUID

The __cfduid cookie is used to identify individual clients behind a shared IP address and apply security settings on a per-client basis. It does not correspond to any user ID in your web application, and does not store any personally identifiable information.

Google Analytics

_GA

Used to distinguish users.

_GID

Used to distinguish users.

_GAT

Used to throttle request rate. If Google Analytics is deployed via Google Tag Manager, this cookie will be named _dc_gtm_<property-id> .

AMP_TOKEN

Contains a token that can be used to retrieve a Client ID from AMP Client ID service. Other possible values indicate opt-out, inflight request or an error retrieving a Client ID from AMP Client ID service.

_GAC_<PROPERTY-ID>

Contains campaign related information for the user. If you have linked your Google Analytics and AdWords accounts, AdWords website conversion tags will read this cookie unless you opt-out.

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